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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

90%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Everone at the facility was wonderful. Loved the nurses and everyone I encountered. My husband made an appointment for a colonoscopy after taking me. No more putting it off when he came with me and saw how easy everything went."

"The doctor, nurses and staff cared for me very well. They were all very professional and very kind."

"Staff was very friendly and helpful. concerned about my comfort. I was impressed."



"It was a very good experience. Everyone was very nice and Dr. Rosenberg is a very kind man."

"I arrived approximately 50 minutes prior to my scheduled procedure time, I was well greeted at the front desk and took my completed paperwork and began to process it. About 20 minutes later a nurse came in who had a chat with me and asked about the procedure I was about to have. About 15 minutes later I was called in, and began the preparation. As soon as I was done putting on the hospital clothing, the nurse told me to lay down in bed and she immediately covered me with a hot blanket, it felt so comforting since it was a cold morning walking from the car to the facility. The anesthesiologist then came and explained everything in detail, followed by my Doctor who made me feel good about the procedure. I do not know when I fell asleep, but when I woke up my Doctor greeted me and explained everything about the procedure and what to expect after. About 15 minutes later I was put on a wheelchair and taken to the front door for release. Never felt this good about a procedure before, thanks to everyone who was a part of it."

"Everyone was very nice, and professional made me feel at ease, and less worried."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.