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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

89%
88%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This was my 3rd colonoscopy with Dr. Cynthia Wait. She is wonderful! The facility is very nice and much more comfortable than going to a hospital. My nurse Dave, was very friendly, proffessional, and caring. I have recommended this practice to many of my friends and family."

"Everyone was very pleasant and did everything to help me to understand my procedure. The entire staff checked in with me to make sure I was comfortable & had everything I needed."

"Words cannot express how everyone there put me at ease. I was extremely nervous and your staff did a wonderful job of making me comfortable about the procedure. All of the staff I encountered were very kind, courteous, and respectful. Thank you."



"Everyone at the facility who provided services were very professional and caring. I'd highly recommend your services to family & friends."

"If I need any more procedures I would rather have them done at your facility because of the excellent care that I received."

"dr. Glaus was very awesome. he explained everything to me and was very personable as I was a bit nervous. he played my favorite music!!! Great Guy and an excellent team!!!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.